Simple skills how to solve the problem
If you fight with problem solving process in your company on daily basis, find here some key problem-solving skills. Here they are:
Stay out of the box
This skill belongs to the most important problem solving skill of all of them. People who wil find the problem (controllers, operators, technicians) will come to you and say there is a problem being caused by this or that and ask for solution. This type of approach is called "jumping in the box," shuts down the brain so you are only evaluating "this" or "that" when the root cause of the problem, and therefore the solution, could be something entirely different. There are several choices as long as you stay out of the box and think about choices other than this or that.
Go to the data, not the information
Information is made from data, but the important is to get to the primary sources, to data. Due to the fact that the information is a synopsis of data, often can happen that this has been misinterpreted. Never trust the information, always find the data and do an analysis to discover the information yourself.
Don’t work alone
Find a person with whom you can brainstorm and collaborate and discuss about the issue. The best is to find a person who knows the product, company and quality to find the solution together. With the right person / professional is easier to understand to quality language and methods used for problem solving.
Ask a subject matter expert (SME)
You need an expert to help you understand the process and how it is supposed to work. That person also can direct you to other organizations that may have faced and solved a similar problem.
Go back to the beginning and ask what changed
The question "What changed?" should be the first question what you ask and ask it immediately.
If is possible, take a break from the problem solving and let your mind to work. It is amazing what solutions will come when you are not even thinking about the problem.
Ask the right questions
A question asked in the right way will lead to getting the needed answer. This is part of root cause analysis (RCA). But if you are skipping RCA process for your current problem, this thinking skill might be missed. Always keep in mind that a question asked correctly will give you the best answer.
If you rememeber these skills, you can use quality tools such as RCA, logic modeling and the theory of innovative problem solving to work on real problems, instead of wasting time attempting to fix the wrong thing.
Author: Jana Loskotova